This Privacy Policy applies to the Cinava mobile application (package name com.cinava.video, hereinafter the "Application") provided by [COMPANY_NAME] ("we", "us", or the "Service Provider"). The Application offers free functionality and may offer optional paid features. This policy explains how we handle information when you use Cinava, visit our website, or contact support, and describes the choices and rights available to you.
The Application collects the following limited data necessary for crash diagnostics and performance monitoring:
The Application does NOT collect:
Support information. If you contact us, we receive your email address, message, and any diagnostic details or attachments you choose to send. We use them to respond to the request, troubleshoot problems, and keep a record of the support conversation. Do not send passwords, verification codes, or payment-card details.
Website requests. Our hosting and delivery providers may process IP addresses, requested URLs, browser or device details, and request timestamps to deliver the website, diagnose errors, and protect the service.
The data collected is used solely to:
We do NOT display advertising inside the Application, perform marketing attribution, build behavioral profiles for resale, or use the collected data for any purpose unrelated to operating and improving the Application. We do not sell or rent your data.
The Application relies on the following third-party services to operate:
The Application does NOT integrate any advertising SDK (no banner, interstitial, rewarded, or native ads), marketing attribution SDK, or social media SDK.
We share the app information described above with the providers listed in Section 3, for the corresponding purposes:
Hosting, website-delivery, and email providers may also process the request information or support communications needed to deliver those services. We do not sell, rent, or trade your data to any other party. We may disclose information only in the following limited circumstances:
Retention periods differ by service:
You may request earlier deletion of any data associated with your installation at any time by emailing [SUPPORT_EMAIL]. We aim to respond and complete eligible deletion requests within 7 business days after identifying the relevant record. Any legally required retention or technical limitation will be explained in our response.
Support records and website operational logs are retained only as long as needed for the relevant request, service security, or applicable legal obligations, then deleted or de-identified. Uninstalling the Application does not automatically remove records already retained by us or our providers.
We use TLS to protect transmissions to our diagnostic, analytics, and security providers, along with reasonable access controls. The protection available for a third-party media URL depends on that source. No system or transmission method is completely secure. We rely on Google's infrastructure-level security controls for the storage of crash data through Firebase Crashlytics.
Our providers operate internationally, and information may be processed in the United States or other countries where those providers operate. Where required, we use applicable contractual and legal safeguards for international transfers.
Mexico (LFPDPPP) — Users in Mexico have rights under the Ley Federal de Protección de Datos Personales en Posesión de los Particulares, including ARCO rights (Access, Rectification, Cancellation, and Opposition). To exercise these rights, contact [SUPPORT_EMAIL].
Brazil (LGPD) — Users in Brazil have rights under Lei Geral de Proteção de Dados (Law No. 13,709/2018), including the right to access, correct, delete, and port their data. To exercise these rights, contact [SUPPORT_EMAIL].
European Economic Area (GDPR) — Although the Application is not primarily targeted at EEA residents, users in the EEA have rights under the General Data Protection Regulation. Depending on the processing, we rely on performance of the service, legitimate interests in stability and security where appropriate, legal obligations, or consent where required. Nonessential analytics is subject to any consent requirements that apply in your location.
California (CCPA / CPRA) — California residents have specific privacy rights. We do not "sell" or "share" personal information as those terms are defined under California law.
Regardless of your location, you may:
To exercise any of these rights, email [SUPPORT_EMAIL]. We aim to respond within 7 business days and will respect any applicable statutory deadlines.
The Application is not directed to children under 13 years of age, and we do not knowingly collect data from children under 13. If you are a parent or guardian and believe your child has provided us with information, please contact [SUPPORT_EMAIL] and we will promptly delete it.
This Privacy Policy may be updated from time to time to reflect changes in the Application or applicable law. The "Last updated" date at the top of this page will be revised whenever changes are made. We will obtain consent again where required by applicable law. For material changes, we will provide reasonable notice within the Application or through other appropriate means.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:
com.cinava.videoTo request deletion of your data, please email [SUPPORT_EMAIL] with the subject line "Data Deletion Request". Include your app version and any relevant installation identifier you can access; do not send media files or sensitive credentials. We may ask for proportionate information to verify the request and locate records. We aim to process eligible requests within 7 business days after verification. We will explain any exception, and this process does not cancel a subscription.